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Changes in Services: How to avoid a Backlash

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Companies have to alter their service plans sometimes and the change usually comes as a surprise to  their consumers. These transitions can go smoothly or not so smoothly, depending on how the transition is handled. The recent change Netflix has made is a perfect example of transition not going well. Netflix’s decision to separate their [...]

Sunny Lowe 23 Sep, 2011


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Source: http://sunnylowe.wordpress.com/2011/09/23/changes-in-services-how-to-avoid-a-backlash/
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